Global Director of Operations at Dandy
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Verified
Verified Company
This job has been flagged as not truly remote
- Only available to specific countries
(about 2 months ago)
USA
United States
📍 US
Full time
Lead
USD177,600 -
USD222,000
Posted
Job Description
Overview
Dandy is seeking a bold, visionary Global Director of Operations to lead and scale a global workforce of 400+ CAD/CAM designers across the U.S., Egypt, South Africa, and Costa Rica. This senior people-leadership role focuses on building high-performing, distributed teams, designing scalable in-person workforce models, and partnering cross-functionally with recruiting, HR, product, training, engineering, and customer experience. International travel is required.
Key responsibilities
- Strategic leadership & international oversight - Serve as Dandy's senior workforce leader across operational geographies and position the company as an employer of choice in each market.
- Drive global expansion strategies including legal entity formation, office setup, and regional talent acquisition.
- Represent Dandy externally, building relationships with local governments, academic institutions, and strategic partners.
- Ensure compliance with local labor laws and maintain competitive, regionally appropriate compensation strategies.
- Workforce development & organizational design - Lead, mentor, and grow a diverse, high-performing team of 400+ designers and regional people managers.
- Design scalable, in-person workforce models that optimize quality, speed, and engagement, and own workforce planning, performance frameworks, and professional development.
- Proactively manage retention, absenteeism, and productivity through data-driven, people-first solutions.
- Operational excellence & performance management - Oversee daily workforce operations to ensure consistent delivery of high-quality designs on time and at scale.
- Implement standardized metrics, performance management systems, and quality assurance programs that tie individual and team performance to customer outcomes.
- Collaborate with product, engineering, and training teams to create playbooks and improve workforce effectiveness.
- Systems thinking & scalability - Build tools, dashboards, and models to forecast workforce capacity and mitigate operational risk.
- Translate strategic objectives into regional execution plans with clear ownership and accountability.
- Lead change management initiatives to drive efficiency, resilience, and innovation across regions.
- Culture, coaching & engagement - Inspire a unified, values-driven culture across time zones, mentor frontline and mid-level managers, and own employee engagement and eNPS improvement programs.
Key qualifications
- 8+ years of experience in operations, workforce leadership, or general management at high-growth, tech-enabled, or service-driven organizations.
- Proven track record scaling and managing large, distributed teams across multiple international locations.
- Deep expertise in people leadership, performance management, organizational design, and change leadership.
- Strong business acumen with experience owning KPIs tied to quality, speed, and employee engagement.
- Excellent communication skills, cultural sensitivity, and ability to build trust across diverse teams.
- Highly analytical, systems-oriented thinker with comfort using data to inform operational strategy.
- Willingness and ability to travel internationally as required.
Nice to have
- Background in technical disciplines such as engineering, QA, manufacturing, math, or physics.
- Experience in legal or regulatory leadership within international markets.
- Familiarity with the dental, medtech, or healthcare industries.
- Prior experience launching new geographies or building vendor ecosystems in emerging markets.
Compensation
Target compensation for U.S.-based candidates: USD 177,600 - USD 222,000. Position also offers equity participation and bonus opportunities. Actual compensation will vary by location, skills, qualifications, and experience. U.S. compensation applies to candidates working in the United States; regional adjustments apply for other hires.
Benefits
For full-time positions Dandy provides best-in-class, comprehensive, and inclusive benefits tailored to each country of operation. Local packages typically include healthcare and dental coverage, mental health support, parental planning resources, retirement savings options, and generous paid time off to support employees globally.
Diversity, accessibility, and compliance
Dandy is an equal-opportunity employer committed to building a diverse and inclusive culture. We do not discriminate on the basis of legally protected characteristics. Dandy fully complies with the Americans with Disabilities Act and will provide reasonable accommodations during the application and interview process when required.
How to learn more
Visit Dandy Careers for additional details and to apply.
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About Dandy
Dandy is a fully digital dental lab that provides dentists a seamless workflow from scanning to prosthetic delivery, combining live clinical support, on demand manufacturing, and digital tools that reduce chair time and remakes.
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