Community Manager at Passion.io

About Passion.io

Passion.io empowers creators to build and monetize mobile apps without coding. Our platform supports 15,000+ creators and over 200,000 end users, and we are a remote-first team passionate about the creator economy, rapid growth, and building tools that change lives.

Role Overview

We are hiring a Community Manager to lead engagement across public and private creator communities. You will design experiences that spark conversations, deepen relationships, and drive measurable growth and retention for creators. This role blends moderation, program design, events, partner relations, and operational reporting to build communities people actually want to be in.

Responsibilities

• Moderate discussions, threads, and live chats to keep conversations flowing and on brand.
• Create a positive, motivating vibe where every member feels seen and supported.
• Provide timely answers to product questions, escalate complex issues, and work with Product and Success teams to resolve problems.
• Design and host challenges, competitions, gamified experiences, virtual events, and meetups that drive engagement and retention.
• Partner with Marketing and Product on campaigns, launches, and community-driven growth initiatives.
• Track engagement, sentiment, and community health metrics, then act on insights to improve outcomes.
• Build relationships with influencers, advocates, and superfans, and turn member wins into public celebrations.
• Create and enforce community guidelines, propose content updates, and contribute feedback to cross-functional teams.

Requirements

• 2+ years managing large online communities (5,000+ members).
• Strong project management skills and experience with community platforms and social tools.
• Demonstrated experience creating and enforcing community guidelines and running engagement programs.
• Comfortable handling product support questions in community, and escalating when needed.
• Fluent written communication, excellent tone and voice, and the ability to keep conversations positive under pressure.
• Familiarity with engagement metrics and community health reporting, with a data-informed approach to programming.
• Flexibility for some North American and EU time zone overlap to support global community activity.

Bonus Qualifications

• Proven track record of building measurable engagement strategies and driving revenue through community channels.
• Experience in marketing, business, or coaching spaces.
• Experience designing gamification, challenges, or hosting online events and meetups.
• Experience building partnerships with advocates or influencers.

Benefits

• Remote-first work from anywhere in the world.
• Global gatherings and company offsites in locations such as Croatia, Portugal, and Greece.
• 24 paid vacation days plus 10 Celebration Leave days, paid parental leave, and flexible hours.
• Tech gear budget or home office stipend to set up your ideal workspace.
• Career growth, coaching, training, and conference opportunities.

Working Style & Culture

Passion.io is remote-first and collaborative. You will work with cross-functional teams including Success, Marketing, and Product to design community programs that support creators and business goals. We value creativity, experimentation, and a customer-first mindset.

Hiring Process

1. Intro chat with a Talent Manager to learn about your background and the role.
2. Deep dive with the Customer Success lead to review community experience and collaboration approach.
3. Strategy conversation with Head of Ops to discuss operations and cross-team partnership.
4. Vision chat with Head of Performance Marketing to align on growth and engagement goals.

How to Apply

If you are excited about building thriving communities, apply via the posted link or send your application to the inbox indicated on the job page. We welcome creativity and initiative—tell us what you would do first as our Community Manager.