Client Experience Specialist at Atticus

About Atticus

At any given time, 16 million Americans face a crisis that requires urgent help from the legal system or government. Atticus builds technology and services that make it simple for sick or injured people in crisis to get life-changing aid. Over the last six years we have become a leading platform connecting people with disabilities to government benefits and helping victims of accidents, misconduct, and violence obtain insurance compensation. To date we have helped thousands of people access over $4B in aid, supported more than 110,000 clients, and earned thousands of five-star reviews. We are a fast-growing, well-funded, mission-driven startup backed by top VC firms.

The Job

As a Client Experience Specialist you will join our Client Experience team and serve as a primary point of contact for people seeking disability benefits or insurance compensation. This role centers on high-volume, empathetic phone support: interviewing clients, assessing cases, advising next steps, and using internal platforms to keep caseloads moving. You will become an expert in our workflows and be measured by the impact you deliver for clients.

Responsibilities

• Conduct phone conversations with clients to gather facts, assess eligibility, and advise on next steps.
• Use internal tools and platforms, such as Salesforce and Front, to manage case work and keep cases progressing.
• Provide empathetic, clear, and timely guidance to clients who are often in crisis.
• Handle many client interactions per day while maintaining accuracy and strong documentation.
• Collaborate with attorneys, operations, and other internal teams to route cases, escalate issues, and improve outcomes.
• Identify patterns or friction in workflows and contribute to process improvements that increase impact.

Qualifications

• At least 3 years of professional experience in client-facing roles such as CX, support, sales, hospitality, case management, or similar.
• Strong interpersonal skills and the ability to be both empathetic with clients in crisis and organized and precise when documenting cases.
• Comfort learning complex topics and internal systems quickly, with strong written communication.
• Ability to manage multiple priorities in a fast-paced environment and meet performance goals.
• No prior legal experience required; we train on legal and benefits processes.

Nice to Have

• Previous experience on a high-volume, high-performing support or service team.
• Socially focused internship or significant volunteer experience.

Compensation and Benefits

We offer competitive pay, equity, bonuses, and generous benefits designed to support your health, learning, and work-life balance. Highlights include:

• Anticipated base salary band: $60,000 to $75,000 USD, plus equity and an uncapped monthly bonus plan; top performers regularly exceed $100,000 total compensation.
• Medical and dental insurance with 100% of employee premiums covered.
• Free membership to OneMedical.
• 15 vacation days plus approximately 19 paid holidays each year, including two weeks at year end.
• $600 per year reimbursable internet stipend.
• $1,000 reimbursable stipend for education and training outside of work.
• Up to $1,200 per year in student loan repayment assistance.
• 401(k) and optional HSA/FSA where applicable.

Location and Work Style

This position is fully remote - live wherever and work remotely. We ask team members to travel to Los Angeles on the company dime as needed to be with colleagues, typically somewhere between quarterly and yearly, for retreats and offsites. We design these gatherings to maximize culture, learning, and alignment.

Why Join Us

This is a rare opportunity to join a mission-driven startup where your daily work will directly help people in crisis. Atticus is a certified B Corporation focused on social impact, and joining our team gives you the chance to grow professionally while contributing to meaningful outcomes for clients in need.

How to Apply

Apply via the posted job link and include your resume and any relevant materials. We strongly encourage applicants from backgrounds underrepresented in tech and will provide reasonable accommodations during the hiring process.