Dispute Analyst - P2P at Binance

About Binance

Binance is a global blockchain and cryptocurrency infrastructure provider, offering an extensive suite of products and services to millions of users worldwide. We focus on building safe, reliable, and compliant systems that enable consumers and institutions to access the benefits of crypto.

Role Overview

We are looking for a Dispute Analyst - P2P to join our operations team. The role focuses on investigating and resolving peer-to-peer transaction disputes, ensuring accurate, timely outcomes, and helping maintain trust and safety for our P2P marketplace.

Responsibilities

• Investigate disputes - Analyze P2P transaction records, chat logs, payment receipts, and other evidence to determine resolution paths.
• Customer communication - Communicate clearly and professionally with buyers, sellers, and internal stakeholders during dispute resolution.
• Collaborate cross-functionally - Work closely with payments, compliance, fraud, and legal teams to validate cases and escalate complex issues.
• Maintain records - Document case findings, maintain accurate logs, and ensure data integrity for audit and reporting.
• Process improvement - Identify trends and recommend improvements to dispute handling, policies, and tooling.
• Compliance support - Support AML, KYC, and regulatory reviews as required for dispute investigations.

Qualifications

• Prior experience in dispute resolution, payments, or P2P operations is preferred.
• Strong analytical and investigative skills, with attention to detail.
• Excellent written and verbal communication skills.
• Comfort working with transaction logs, chat records, and payment proof.
• Familiarity with cryptocurrency concepts and P2P marketplaces is a plus.
• Ability to work independently and manage multiple cases under time pressure.

Compensation and Benefits

Compensation details are provided during the hiring process. Benefits vary by location and role, please refer to Binance careers for region-specific benefits.

How to Apply

Apply via the Binance careers job page. Candidates will be guided through the application and interview process via the careers portal.