Head of Account Management at Atticus

Role Overview

Atticus is hiring a Head of Account Management to lead and scale the Account Management function inside our Lawyer Network. You will be a player-coach who manages a team of Account Managers, sets KPIs and playbooks, and drives performance and process improvements that increase partner success, client outcomes, and firm conversion rates. This role supports Atticus's mission of matching people in crisis with high-quality law firms and improving intake, follow-up, and client conversion across our network.

About Atticus

Atticus builds technology that connects people in crisis to government benefits and legal compensation. In six years we have helped 110,000+ people access more than $4 billion in aid. We are a mission-driven, fast-growing startup and a certified B Corporation with deep VC backing. This role gives you a chance to shape a function that directly impacts the lives of many people and the success of partner law firms.

What You’ll Do - First 90 Days

• Take ownership of a team of 5+ Account Managers, learn their books of business, observe calls, and identify coaching opportunities.
• Set clear KPIs and interim metrics, and work with business operations to implement dashboards and reporting.
• Audit current tools and workflows including Salesforce, Front, and DocuSign, and flag gaps or quick wins.

What You’ll Do - After 90 Days

• Scale the team by hiring, onboarding, and continuously developing high-performing AMs as volume grows.
• Build standardized playbooks and processes for cadences, QBRs, escalation paths, and service models.
• Drive AM performance with data-driven coaching, call listening, shadowing, and structured feedback loops.
• Own a 12-18 month roadmap for Account Management that aligns with Atticus’s broader goals and secures cross-functional buy-in.

Key Responsibilities

• Lead, coach, and grow an Account Management team serving law firms across the country.
• Design and implement scalable processes, playbooks, and dashboards to improve partner outcomes and retention.
• Partner with Product, Sales, Ops, and Legal to resolve systemic issues and improve firm workflows and conversion.
• Be hands-on with account management tasks as needed while building the function for scale.

Qualifications

• 3-5+ years managing Account Management or Customer Success teams that serve SMB clients, preferably in a marketplace or tech-enabled services company.
• Proven experience scaling AM or CSM functions through process, metrics, and dashboards.
• Demonstrated ability to hire, onboard, and retain high-performing AMs in a fast-growing environment.
• Strong communicator with the ability to present coaching feedback, decks, and operational updates clearly.
• Tool savvy - comfortable with Salesforce basics, call-recording analytics, ticketing or CS platforms.
• Thrives on ambiguity and ownership - able to design playbooks and ship solutions with limited structure.

Nice to Have

• Experience with marketplaces, law firm operations, or tech-enabled services.
• Prior exposure to Salesforce admin tasks, call analytics, or similar operational tooling.

Compensation and Benefits

The expected base salary band for this role is $140,000 to $180,000 USD, plus equity and benefits. Final offers depend on experience and fit. Atticus offers a generous benefits package including:

• Health Insurance - medical and dental with 100% of employee premiums covered.
• Equity/Stock Options - participation in company equity plans.
• Home Office Stipend - internet stipend and office expense support.
• Learning Budget - reimbursement for education and training.
• Student loan repayment assistance, 401(k) options, OneMedical membership, paid holidays and vacation, and other perks.

Why This Role Matters

As Head of Account Management you will directly improve partner performance, client outcomes, and the scalability of Atticus’s lawyer network. Your work will enable law firms to convert and retain clients more effectively, and help Atticus serve many more people in need.

Work Model

This role is fully remote. You will collaborate with distributed teams and travel to Los Angeles for in-person gatherings on company expense as needed. Atticus values flexibility and remote-first collaboration while investing in occasional in-person alignment.

How to Apply

Apply via the Atticus careers page linked in the posting. Atticus encourages applicants from diverse backgrounds and invites candidates to apply even if they do not meet every qualification listed.